2. Improve customer service experience – Your customers can benefit from being able to access your products/services anytime they want and while on the fly. This is especially true if you don’t have a help line that’s available 24/7. Your app can include a feature where they can contact you day or night, and without necessarily going to your website.
3. Act as a marketing tool – More than just an application, a mobile app can double as a valuable marketing tool. How? It can be easily integrated with Facebook, Twitter, Foursquare and other social media sites. That means, with a single tap, customers can share with their network your app and or their experience with your company, which can then offer you free publicity. Plus, using push notification, you can quickly send upcoming promotions or special events to your customers and prospects.
4. Acquire more customers – Keep in mind that today’s consumers are constantly moving and are addicted to their mobile devices. Undoubtedly, they would appreciate a useful and engaging mobile app from your company. If your app helps them save or kill time or is just that awesome, they would even refer you to their friends and family.
5. Generate more income – A mobile application with order fulfillment ability can readily provide another revenue channel, aside from your website and or brick and mortar store. For example, functionality to make restaurant reservations, book concert tickets, buy goods and services, etc. are possible with a few taps/clicks. But wait, there’s more! You can also earn by charging app users when they upgrade, or by offering in-app advertisements, etc.
Unfortunately, many business owners are yet to recognize the huge potential benefits of mobile applications in terms of boosting productivity, efficiency, competitive edge and user experience. Been pondering how you can possibly grow your business? Mobile apps just might be the answer. Contact us for advice and to help you get started!
